Cancellation and refund policy

Last updated September 10, 2026

Agenza is a subscription, not a contract. There is no minimum term, no notice period and no cancellation fee. You can cancel at any time, for any reason, and you will not be billed again. Cancelling never cuts you off part way through a period you have paid for — it takes effect at the end of it.

This page explains exactly what happens to money you have already paid when you cancel. It applies to every Agenza plan and forms part of our terms of service.

How to cancel

Cancel from the billing portal inside Agenza, or email support@goagenza.com and we will do it for you. Cancelling stops the subscription renewing. It does not delete your account or your records — see your data after cancellation below.

When cancellation takes effect

Cancellation takes effect at the end of the billing period you have already paid for. It is never immediate, and it is never pro-rated. You keep full access for the rest of that period, and no payment is taken after it.

On a monthly plan, cancelling part way through a month does not end the month early and does not produce a partial refund. The payment already taken covers that whole month. The subscription then ends on what would have been your next billing date, and nothing is charged on that date.

Example. Your plan bills on the 1st and you cancel on the 15th. You keep full access to the end of that month. The subscription ends on the 1st of the following month, and no payment is taken then or afterwards.

On an annual plan you choose. Take the settle-up described below, in which case access ends with the last month you are charged for and the rest is returned to you; or keep your access to the end of the year you already paid for and take no refund. Either way nothing renews and nothing further is charged.

14-day money back

If you cancel within 14 days of a payment, we refund that payment in full. This applies to your first payment and to any renewal, on monthly and annual plans alike, and you do not need to give a reason.

Monthly plans

After the first 14 days, a monthly payment is not refunded and is not pro-rated. You keep full access to the end of the month you have paid for, the subscription ends on your next billing date, and nothing further is charged — see when cancellation takes effect above.

Annual plans

An annual plan is billed once, up front, at a lower rate than paying month by month. That lower rate is offered in exchange for a year’s commitment.

If you cancel an annual plan more than 14 days in, we settle up at our standard monthly rate. We work out what the months you actually used would have cost month by month, subtract that from what you paid, and return the difference. The annual discount applies to the year you committed to, so it does not apply to a year you did not.

• Months used means each month, or part of a month, during which your subscription was active. Cancelling four and a half months in counts as five months.
• You are never charged more. If the months you used come to more than you paid, no refund is due and we do not bill you the difference.

Or keep the time you paid for

You do not have to take the money. If you would rather keep using Agenza, tell us when you cancel and we will leave your access running to the end of the year you already paid for — no settle-up, no further charge, and it will not renew at the end of it.

Late in a term this is usually the better deal, because the refund is small by then and the remaining months are not.

Worked example

Agenza Pro is $179.99 a month, or $1,900.00 for a year. An agency on the annual plan cancels during their fifth month:

• Five months at the standard monthly rate: 5 × $179.99 = $899.95
• Already paid: $1,900.00
• Refund: $1,900.00 − $899.95 = $1,000.05

Because the annual price is close to eleven months at the monthly rate, an annual plan cancelled in its eleventh month or later has no refund due. Nothing extra is charged in that case either.

Trials and pilots

Trial and pilot periods are free and take no payment. If you cancel before a trial ends, nothing is charged and there is nothing to refund. We do not require a card to start a trial, and a trial never turns into a paid subscription without one.

Automatic renewal

Subscriptions renew automatically so your service does not lapse — monthly plans each month, annual plans each year — at the rate then in effect for your plan. We will tell you in advance if that rate is changing.

You can cancel at any time before a renewal and it will not be charged. If a renewal has already been taken, the 14-day money back above applies to it.

Your data after cancellation

Your records are yours. After you cancel, your data remains available to export for 30 days. Tell us within that window if you need longer and we will arrange it. After 30 days it may be permanently deleted, and once deleted it cannot be recovered.

How refunds are paid

Refunds are issued through Stripe, our payment processor, and we approve them within five business days of your request. Your bank may then take a further five to ten business days to show the money.

We refund to your original payment method wherever possible. Card networks limit how long after a payment that can be done, so for an older payment we will arrange another way to get the money to you.

Card disputes

If something looks wrong on your statement, please email us first — almost everything is quicker to fix directly than through a dispute. If a dispute is opened we may pause new activity on the account while it is resolved. You will keep the ability to export your records throughout, because they may be employment records you are required to hold.

Changes to this policy

We may update this policy. Changes take effect for you at your next renewal, and the version published when you paid governs that payment.

Contact

Agenza LLC — support@goagenza.com. This policy is governed by the laws of the State of Florida, as set out in our terms of service.